Request Modes
Guide to Request Modes
Getting Started With Request Modes
Request Modes allows you to customize your feedback flow and find the best fit for your business. Choose from three different modes:
Ultimate Mode - Full customer experience data with NPS, surveys (optional), feedback, testimonials and reviews. (3 steps)
Revie...
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Editing Email Templates and Landing Pages
With our different Request Modes, you can customize your email templates like never before. It is important to note that the templates may vary slightly, depending on what Request Mode you're using, but the process to edit templates is the same.
1. Log in via https://rb.whitespark.ca/ and se...
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Adding Survey Questions
When using Ultimate Mode you have the option to add up to 4 additional survey questions to your Feedback Landing page to bring in more detailed feedback from your customers. To add custom survey questions:
1. Log in via https://rb.whitespark.ca/ and select the business you want
2. Click on Re...
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Add NPS Rating Confirmation Drop-Down to Feedback Landing Pages
In Ultimate and Review request modes, a NPS rating confirmation drop-down can be added to landing pages. This provides the customer a visual cue to review their rating and an opportunity to change it in the event they entered it incorrectly.
1. Log in via https://rb.whitespark.ca/
2. Sel...
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Legacy Mode: Asking Only for "Rating Only" vs. Rating + Direct Feedback
When using Legacy Mode, you have the option of asking for a rating only (NPS question), or a rating and direct feedback.
We found that asking for "rating only" greatly increases the click-through rate to Online and Social Media review links that you can add within Reputation Builder.
1. L...
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URL Based Feedback Request Flow
The following is a simplified overview of the feedback request loop using the unique feedback URL of a business available within Reputation Builder. This is not a complete representation of all features, functions and options available within Reputation Builder.
The advantage of the example flow ...
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Kiosk Mode
Kiosk Mode allows you to request feedback from your customer on-site. This is ideal for restaurants, medical offices, handyman and any other business that works and interacts with their customer in person.
We recommend using an iPad or similar tablet device. Simply copy your unique Kiosk URL in...
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Editing Templates in Kiosk Mode
There are a few templates in Kiosk Mode that you can customize, depending on which Request Mode you're using. If you're still using Legacy Mode, you can edit the Positive landing page, and the Positive Feedback follow-up email.
1. Click Requests > Kiosk Mode.
2. Select the template you'd li...
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