Legacy Mode: Asking Only for "Rating Only" vs. Rating + Direct Feedback

When using Legacy Mode, you have the option of asking for a rating only (NPS question), or a rating and direct feedback.

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We found that asking for "rating only" greatly increases the click-through rate to Online and Social Media review links that you can add within Reputation Builder.

1. Log in via https://rb.whitespark.ca/ and select the business you want.

2. Click Requests > Request Modes, then click edit beside the Feedback Landing Page template

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3. Locate the toggle for Ask for Rating Only. If you switch it ON, your feedback request will only have the NPS question. If you switch it OFF, your feedback request will instead include a "Direct Feedback" link, and the NPS question will appear on your feedback landing page, which customers access by clicking the "Direct Feedback" link.

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