The positive feedback threshold will determine what rating response to your NPS is considered positive or negative, and which feedback landing pages customers are shown.

1. Log in via https://rb.whitespark.ca/ and select the business you want.

2. Click on Settings > Feedback Settings and choose your desired threshold from the dropdown under Positive Feedback Page Threshold. The default is 7, so if a customer gives you an NPS score of 7 or higher, they will be taken to the Positive Landing Page, and if they give you an NPS score of 6 or lower, they will be taken to the Negative Landing Pages.