The Net Promoter Score report designed to help you compare different locations, labels, and date ranges of your account to understand how one is performing versus another. Each element is represented by a data card with that element’s performance.
NPS Report Features and Functions
Date range choices as well as custom date range selection
Ability to compare up to 6 elements at one time
Visual charting is produced after you select more than the current element you are in, you can also delete any element, including the location you are in
Ability to use ORDER BY that will order the data cards by what specific data point you have selected. Select Promoters and it will order them by who has the highest to lowest amount of promoters
ORDER BY offers ordering by NPS score, Responses, Promoters, Passives, Detractors and each individual survey question
Ability to save/print to PDF
Report Template - Once you select a specific set of elements to report on you can then SAVE those elements into a “template” you can access in the future with one click. So if you are comparing 3 different date ranges of one location together, you can save it to reuse in the future.
How to access and export the NPS Report
1. Log in via https://rb.whitespark.ca/
2. Select the business you want, and click Reports > NPS Report
3. Change Date Range, Save as PDF, or export Customer CSV
Create a Comparison Report
1. Click the Comparison tab
2. Choose the Date Range, Location, Label, or Brand you would like to compare
With a single location you have the ability to compare one date range of your data vs. another date range
Multi-locations have the ability to compare:
Location vs. Location
Location vs. Label
Label vs. Label
Locations or labels versus brand (all locations in account)
3. Order the results by:
NPS score – Which is the overall 0-10 NPS rating
Responses – The overall response count (total responses)
Promoters – Only Promoters based on NPS
Passives – Only Passive based on NPS
Detractors – Only Detractors based on NPS
Survey question – Each individual Survey question (if used)
Save Customized Report as Report Template
Once you select a specific set of elements to report on you can then save those elements into a template you can access in the future with one click. Report templates you create are yours only unless you check Global Template, then all users with access to that location can select and view that report template.
