You can receive a notification via email for the following:
Custom Notifications that you set up based on certain events and time periods (Learn more)
1st-Party Reviews Notifications when new 1st-Party (direct) feedback is received
3rd-Party Reviews Notifications when a new online review is posted on a site like Google or Facebook
Google Q&A Alert Notification when a new question or answer is posted on Google
Requests Complete Reminder when all of the customers uploaded to a location have received their feedback request
Report Delivery on a Weekly or Monthly Basis
IMPORTANT: For existing locations created before September 29, 2020, current notifications will be mapped accordingly.
Those notifications set to go to "Business Managers (Users)" will go to all Users assigned to the location.
Those notifications set to go to the "Account Owners" will go to the Admins assigned to the location.
Those notifications set to go to the "Business Owner" will go to the Additional Recipients of the notifications.
To manage notifications received via email and add recipients follow these steps:
Log in to your Reputation Builder account.
If you have multiple locations, select the location you would like to manage email notifications for from the Business Dashboard.
From the menu, go to Settings > Notifications. Click > to access settings and add recipients for each notification type.
4. There are alerts for different features of Reputation Builder, you can configure different recipients for each alert, to best fit your business. ***After making any changes to these settings, make sure you click the "Save Settings" button in the lower-left corner***
5. You will start receiving email notifications for the sections you've set up.
1st-Party Reviews Notifications when new 1st-Party (direct) feedback is received
When you expand this Notification Set, you'll be able to choose
Which type of notifications to send
Both Positive & Negative Feedback
Positive Feedback Only
Negative Feedback Only
Which User Roles receive these notifications
Additional Email Addresses that should receive these notifications
3rd-Party Reviews Notifications when a new online review is posted on a site like Google or Facebook
When you expand this Notification Set, you'll be able to choose
Which type of notifications to send
Both Positive & Negative Feedback
Positive Feedback Only
Negative Feedback Only
Which User Roles receive these notifications
Additional Email Addresses that should receive these notifications
Google Q&A Alert Notification when a new question or answer is posted on Google
When you expand this Notification Set, you'll be able to choose
Which User Roles receive these notifications
Additional Email Addresses that should receive these notifications
Requests Complete Reminder when all of the customers uploaded to a location have received their feedback request
When you expand this Notification Set, you'll be able to choose
Which User Roles receive these notifications
Additional Email Addresses that should receive these notifications
Report Delivery
When you expand this Notification Set, you'll be able to choose
Which type of notifications to send
The Frequency at Which Selected Reports are Sent
Weekly
Monthly
Which User Roles receive these notifications
Additional Email Addresses that should receive these notifications
If you have any questions on how these Notification Settings work, please reach out to our Customer Support. Team