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What Happens if a Customer Opts Out?
What Happens if a Customer Opts Out?
Dimitri Trofimuk avatar
Written by Dimitri Trofimuk
Updated over 10 months ago

Customers who do not wish to receive SMS messages from you can opt out, by replying "STOP".

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Customers who reply "STOP" will receive a confirmation SMS, also advising they can opt back in by texting "START".

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If a customer opts out, this will also appear in their Customer Profile.

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