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What Happens if a Customer Opts Out?
What Happens if a Customer Opts Out?
Dimitri Trofimuk avatar
Written by Dimitri Trofimuk
Updated over a week ago

Customers who do not wish to receive SMS messages from you can opt out, by replying "STOP".

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Customers who reply "STOP" will receive a confirmation SMS, also advising they can opt back in by texting "START".

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If a customer opts out, this will also appear in their Customer Profile.

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