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Setting the Positive Feedback Threshold
Setting the Positive Feedback Threshold
Dimitri Trofimuk avatar
Written by Dimitri Trofimuk
Updated over 10 months ago

The positive feedback threshold will determine what rating response to your NPS is considered positive or negative, and which feedback landing pages customers are shown.

1. Log in via https://rb.whitespark.ca/ and select the business you want.

2. Click on Settings > Feedback Settings and choose your desired threshold from the dropdown under Positive Feedback Page Threshold. The default is 7, so if a customer gives you an NPS score of 7 or higher, they will be taken to the Positive Landing Page, and if they give you an NPS score of 6 or lower, they will be taken to the Negative Landing Pages.

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